MCM301
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All of the following are the
elements of effective written communication, EXCEPT:
Select correct option:
Courtesy
Correctness
Conciseness
Cleanliness
Which of the following are central
features of a group?
Select correct option:
Interaction
Mutual influence
Interdependence
All of the given
options
To keep a sentence effective, the
suggested average sentence length is:
Select correct option:
17 to 20 words
20 to 30 words
30 to 40 words
More than 40 words
Which of the given sentences is bias
free?
Select correct option:
Please share this report with your
supervisor.He will find it interesting.
Mr. Usman, aged 55, has just joined
our Technical Department.
Mr. Umer is an unusually tall Asian.
Workers with
physical disabilities face many barriers on the job.
Q&A is an abbreviation of which
of the following?
Select correct option:
Quest and availability
Question and
answer
Question and anticipation
Query and audience
Which one of the following should
not be interpreted to mean brevity, which will result in an incomplete message?
Select correct option:
Conciseness
Correctness
Consideration
Courtesy
“His black assistant speaks more
clearly than he does”. Which kind of biasness this sentence shows?
Select correct option:
Gender biasness
Racial biasness
Age biasness
Disability biasness
When do you think groups, rather
than individuals working alone, should be used to solve a problem?
Select correct option:
When the task requires a limited
amount of information and skills
When a quick
resolution is essential
When commitment to the decision is
important
When the task is fairly simple and
straightforward
Which one of the following group
often meets face to face with a common purpose in mind?
Select correct option:
Informal group
Formal group
Universal group
Standard group
Which one of the following refers to
the seating arrangement in which people in the audience are seated in rows and
columns without tables?
Select correct option:
Theater-style
arrangement
Conventional classroom style
Modified T-formation
V-formation
Which one of the following is
suitable for both promotional and informational presentations in either the
Proactive or Interactive modes?
Select correct option:
V-formation
Modified T-formation
T-formation
U-formation
Which of the following is not a
guideline for courteous writing?
Select correct option:
Respond late
Exclude irritating expressions
Include meaningful apologies
Omit discourteous wording
All of the following are the common
reasons for disruptive behavior EXCEPT one. Which one is that?
Select correct option:
Resistance to change
Resentment of the presenter
Repetition of behavior that is
successful for the detractor
Reappearance of
the presenter
Which of the following is the
appropriate response to a comment of agreement?
Select correct option:
I agree with it.
That's a very good point
Thank you
That’s not right
Effective writers visualize the
___________ before starting to write.
Select correct option:
Story
Reader
Colours
Publisher
With a limited time frame available
for presentation, the Q & A session is conducted:
Select correct option:
At the end of a
presentation
During a presentation
Before a presentation
Not at all
Which of the following is NOT among
the drawbacks of using computerized design programs?
Select correct option:
Poorly conceived messages
Simplistic
presentations
Design over content
Overly complex presentations
When does a presentation begin?
Select correct option:
The moment you begin speaking.
The moment you are asked to give a
presentation.
The moment you are in view of your
listeners.
The moment you
decide on a topic for your presentation.
Which one of the following is
suitable for both promotional and informational presentations in either the
Proactive or Interactive modes?
Select correct option:
V-formation
Modified T-formation
T-formation
U-formation
Which one of the following is not
required to keep conciseness in writing?
Including only relevant material
Adding extra and unrelated
information
Eliminating wordy
expressions
Avoiding unnecessary repetition
Supporting material can serve which
of the following functions?
Select correct option:
Apply clarity
Increase interest
Provide proof
All of the given
options
Which one of the following should
not be interpreted to mean brevity, which will result in an incomplete message?
Select correct option:
Conciseness
Correctness
Consideration
Courtesy
_______________ is the language of
business correspondence written for a general readership.
Select correct option:
Informal English
Formal English
Common English
African English
Visual aids perform which of the
following functions?
Select correct option:
Emphasizing important points
Illustrating how things work
Illustrating how things related to
one another
All of the given
options
A presenter can prepare effective
responses by which of the following?
Select correct option:
Anticipating
Answering
Revising
All of the above
Tributes, acceptance, inspiration,
speaking after-dinner, & master of ceremonies are examples of:
Select correct option:
Informative speech
Ceremonial speech
Informative speech
None of the above
Which one of the following
arrangement is a modification of conventional classroom seating?
Select correct option:
U-formation
T-formation
Modified T-formation
V-formation
Which one of the following seating
is the least comfortable for an audience, especially for presentations that
last longer than an hour?
Select correct option:
U-formation
Modified T-formation
Conventional classroom style
Conventional
theater style
How can the credibility of a
presenter be increased?
Select correct option:
Being well dressed and well groomed
Complimenting the audience
Demonstrating your sincerity
All of the given
options
Which of the following is not a
guideline for courteous writing?
Select correct option:
Respond late
Exclude irritating expressions
Include meaningful apologies
Omit discourteous wording
Which one of the following group
often meets face to face with a common purpose in mind?
Select correct option:
Informal group
Formal group
Universal group
Standard group
All of the following tactics can be
employed for dealing with disruptive incidents EXCEPT:
Select correct option:
Detour
Delay
Dismiss
Drag
Effective writers visualize the
___________ before starting to write.
Story
Reader
Colours
Publisher
All of the following are considered
as the core values of correctness, except:
Proper grammar
Punctuation
Spelling
Loudness
Which of the following is NOT used
in oral speaking style?
Mostly long
sentences
Personal pronouns freely
Active voice
Contractions often
Supporting material can serve which
of the following functions?
Apply clarity
Increase interest
Provide proof
All of the given
options
Which one of the following seating
is the least comfortable for an audience, especially for presentations that
last longer than an hour?
U-formation
Modified T-formation
Conventional classroom style
Conventional
theater style
Writing with a you-attitude shows
sincere ______________ for the reader.
Apathy
Concern
Sympathy
Curiosity
Tributes, acceptance, inspiration,
speaking after-dinner, & master of ceremonies are examples of:
Informative speech
Ceremonial speech
Informative speech
None of the above
Diversity is important to the
success of groups. What does it mean?
Group members should tolerate
diversity
Group members
should encourage and support diversity
Group members should be honest in
their personal views toward diversity
Co-cultures can contribute to group
dysfunction if differences dominate group goals
Which one of the following refers to
the seating arrangement in which people in the audience are seated in rows and
columns without tables?
Theater-style
arrangement
Conventional classroom style
Modified T-formation
V-formation
How can the credibility of a
presenter be increased?
Being well dressed and well groomed
Complimenting the audience
Demonstrating your sincerity
All of the given
options
Which of the following is the most
appropriate definition of group communication?
Two or more
persons who are interacting with one another during which mutual influence is
taking place
Any interaction between two or more
persons
Any time two or more persons
influence each other
Any collection of two or more
persons
_______________ is the language of
business correspondence written for a general readership.
Informal English
Formal English
Common English
African English
A presenter can prepare effective
responses to questions by following all of the given steps EXCEPT one. Which
one is that?
Anticipating
Answering
Recording
Rehearsing
All of the following are the types
of comments from an audience EXCEPT:
Agreement
Addition
Objection
Arbitrate
“His black assistant speaks
more clearly than he does”. Which kind of biasness this sentence shows?
Gender biasness
Racial biasness
Age biasness
Disability biasness
All of the following steps are
essential to an effective response of questions EXCEPT:
Listen
Discern
Anticipation
Answer
Which of the following can help the
presenter to avoid a computer catastrophe?
Have a contingency plan
Have back-up
technical support available
Use the Internet in real-time
Have a contingency plan and back-up
technical support available
When do you think groups, rather
than individuals working alone, should be used to solve a problem?
When the task requires a limited
amount of information and skills
When a quick
resolution is essential
When commitment to the decision is
important
When the task is fairly simple and
straightforward
With a limited time frame available
for presentation, the Q & A session is conducted:
At the end of a
presentation
During a presentation
Before a presentation
Not at all
Which one of the following seating
is most common for proactive presentation delivered to large audiences?
Conventional
theater style
Conventional classroom style
Modified T-formation
V-formation
All of the following steps are
essential to an effective response of questions EXCEPT:
Select correct option:
Listen
Discern
Anticipation
Answer
When applied to business messages
'correctness' means all of the following, EXCEPT:
Select correct option:
Use the right level of
language
Check accuracy of words,
information and data
Use correct grammar and
punctuation
Check
font style
Which of the following is NOT among
the drawbacks of using computerized design programs?
Select correct option:
Poorly conceived messages
Simplistic
presentations
Design over content
Overly complex presentations
Supporting material can serve which of
the following functions?
Select correct option:
Apply clarity
Increase interest
Provide proof
All
of the given options
How can the credibility of a
presenter be increased?
Select correct option:
Being well dressed and well
groomed
Complimenting the audience
Demonstrating your sincerity
All
of the given options
Which of the following are central
features of a group?
Select correct
option:
Interaction
Mutual influence
Interdependence
All of the given options
All of the following are the types
of comments from an audience EXCEPT:
Select correct option:
Agreement
Addition
Objection
Arbitrate
Suppose there is a group meeting and
in the end all the group members agree on the final decision through discussion
and debate. What kin d on solution is it?
Select correct option:
Consensus
Compromise
Arbitration
Majority vote
Which of the following is not a
guideline for courteous writing?
Select correct option:
Respond
late
Exclude irritating expressions
Include meaningful apologies
Omit discourteous wording
Writing with a you-attitude shows
sincere ______________ for the reader.
Select correct option:
Apathy
Concern
Sympathy
Curiosity
All of the following are the common
reasons for disruptive behavior EXCEPT one. Which one is that?
Select correct option:
Resistance to change
Resentment of the presenter
Repetition of behavior that is
successful for the detractor
Reappearance of the presenter
Which one of the following seating
is the least comfortable for an audience, especially for presentations that
last longer than an hour?
Select correct option:
U-formation
Modified T-formation
Conventional classroom style
Conventional theater style
Which one of the following refers to
the seating arrangement in which people in the audience are seated in rows and
columns without tables?
Select correct option:
Theater-style arrangement
Conventional classroom style
Modified T-formation
V-formation
Which one of the following is
suitable for both promotional and informational es?
Select correct option:
V-formation
Modified T-formation
T-formation
U-formation
A speech designed to change or reinforce
the audience's beliefs or actions. This is an example of:
Select correct option:
Informative speech
Ceremonial speech
Persuasive
speech
None of the given options
While using a flip board in
presentation, 6x6 formula is used. What does it refers to?
Select correct option:
6 sentences with 6 different
colors on one chart
6 words in every sentence
written in 6 different colors
6 sheets on flip board
6
lines, each having 6 words on a sheet
Visual aids perform which of the
following functions?
Select correct option:
Emphasizing important points
Illustrating how things work
Illustrating how things
related to one another
All of the given options
Business associates can be a helpful
source for:
Select correct option:
Identifying probable questions and objections
Can reveal questions and
concerns
It is helpful to recall the
questions
None of the given options
Which one of the following should
not be interpreted to mean brevity, which will result in an incomplete message?
Select correct option:
Conciseness
Correctness
Consideration
Courtesy
When do you think groups, rather
than individuals working alone, should be used to solve a problem?
Select correct option:
When the task requires a
limited amount of information and skills
When
a quick resolution is essential
When commitment to the
decision is important
When the task is fairly simple
and straightforward
Which one of the following
information is true about bar charts, simple column charts and multi-column
charts?
Select correct option:
All
can be used effectively for the same purpose
Can be used to illustrate
varied values
Are usually illegal for visual
aids
Are usually not good visual
aids
What is the basic requirement of
Coordinating behavior?
Select correct
option:
It requires that group members
be in the same geographic area
It requires the use of verbal
communication only
It requires the use of
nonverbal communication only
It
requires the exchange of messages whether verbal or nonverbal
Which one of the following is not
required to keep conciseness in writing?
Select correct option:
Including only relevant
material
Adding extra and unrelated information
Eliminating wordy expressions
Avoiding unnecessary
repetition
If your objective is to try to
change what an audience thinks or does, what should be your general goal or
general purpose?
Select correct option:
To inform
To
persuade
To teach
To entertain
When considering objects or models
as visual aids, the presenter should consider which of the following point?
Select correct option:
Objects and models are too big to
use in a presentation
Audience-members
can easily learn as much from other visual aides
The object or model needs to be
passed around the audience during the speaker's presentation so the
audience-members can get a look at it while it is described
There are situations in which the
object being discussed or a realistic model makes the best support
Diagrams are excellent for conveying
all of the following, except :
Select correct option:
Information about size
Information about shape
Information about structure
Information about audience
When using visuals in a
presentation, which of the following should be avoided?
Select correct option:
Taking time to explain the
visual.
Fitting the visual to the
material being discussed.
Talking to the visual.
None of the given options
Which one of the following is
suitable for both promotional and informational presentations in either the
Proactive or Interactive modes?
Select correct option:
V-formation
Modified T-formation
T-formation
U-formation
In which stage of Group formation
Members work to solve conflicts and recognize acceptable kinds of conduct?
Select correct option:
Forming
Storming
Norming
Performing
_________________ is often regarded
as an undesirable thing, which prevents the best ideas from being adopted.
Select correct option:
Compromise
Compulsion
Impulsion
Perception
With a limited time frame available
for presentation, the Q & A session is conducted:
Select correct option:
At the end of a presentation
During a presentation
Before a presentation
Not at all
Which one of the following group
often meets face to face with a common purpose in mind?
Select correct option:
Informal group
Formal group
Universal group
Standard group
All of the following are the
benefits of handouts EXCEPT:
Select correct option:
Handouts eliminate the need
for note taking.
Handouts provide an accurate
record of the information being presented.
Handouts can be used with all
types of presentation media.
Handouts passed out in advance tend to cause attendees to prejudge the presenter
and/or the presentation.
Which one of the following seating
is more common for proactive presentation delivered to large audiences?
Conventional
theatre style.
Conventional classroom style
Modified T- formation
V-formation
Business associates can be helpful
for
Identifying
probable questions & objections
Can reveal questions and concerns
It is helpful to recall the
questions
None of the above options
A presenter who speaks too loudly
may perceived as
Bombastic
Aggressive
Insensitive to listeners
All of the above
options
Which one of the following is most
appropriate when using problem/solution method?
Chronological
Topical
Logical
Spatial
Which types of speaking relies on
speaking notes
Manuscript
Memorized
Impromptu
Extemporaneously
Which of the following is the skill
of speaking in distinct syllables
Articulations
Fillers
Inflection
Monotone delivery
Which one of following is the most
formal type of speech delivery
Manuscript
Memorized
Impromptu
Extemporaneous
In a comfortable setting, people in
the audience can do all of the following, EXCEPT
See clearly
Hear on edge
Sit comfortably
Focus attentively
Which one of the following is method
of arranging information by dividing it into parts
Spatial pattern
Chronological pattern
Topical pattern
Logical pattern
What is the average rate of the
speech
130 words/minute
140 words/minute
150 words/minute
160 words/minute
When applied to business messages
'correctness' means all of the following, EXCEPT:
Select correct option:
Use the right level of language
Check accuracy of words, information
and data
Use correct grammar and punctuation
Check font style
All of the following are considered
as the core values of correctness, except:
Select correct option:
Proper grammar
Punctuation
Spelling
Loudness
Which of the given sentences is bias
free?
Select correct option:
Please share this report with your
supervisor.He will find it interesting.
Mr. Usman, aged 55, has just joined
our Technical Department.
Mr. Umer is an unusually tall Asian.
Workers with
physical disabilities face many barriers on the job.
All of the following are the
benefits of handouts EXCEPT:
Select correct option:
Handouts eliminate the need for note
taking.
Handouts provide an accurate record
of the information being presented.
Handouts can be used with all types
of presentation media.
Handouts passed
out in advance tend to cause attendees to prejudge the presenter and/or the
presentation.
Which one of the following should
not be interpreted to mean brevity, which will result in an incomplete message?
Select correct option:
Conciseness
Correctness
Consideration
Courtesy
All of the following statements
about groups are true, EXCEPT:
Select correct option:
Group members strive to achieve some
common purpose
Group members influence and are
influenced by one another
Group members are
interdependent
Group members must interact
face-to-face.
All of the following
statements about groups are true
All of the following are the common
reasons for disruptive behavior EXCEPT one. Which one is that?
Select correct option:
Resistance to change
Resentment of the presenter
Repetition of behavior that is
successful for the detractor
Reappearance of
the presenter
A speech designed to change or
reinforce the audience's beliefs or actions. This is an example of:
Select correct option:
Informative speech
Ceremonial speech
Persuasive speech
None of the given options
A presenter can prepare effective
responses by which of the following?
Select correct option:
Anticipating
Answering
Revising
All of the above
Effective writers visualize the
___________ before starting to write.
Select correct option:
Story
Reader
Colours
Publisher
Which of the following are central
features of a group?
Select correct option:
Interaction
Mutual influence
Interdependence
All of the given
options
Which of the following can help the
presenter to avoid a computer catastrophe?
Select correct option:
Have a contingency plan
Have back-up
technical support available
Use the Internet in real-time
Have a contingency plan and back-up
technical support available
Business associates can be a helpful
source for:
Select correct option:
Identifying
probable questions and objections
Can reveal questions and concerns
It is helpful to recall the questions
None of the given options
Suppose there is a group meeting and
in the end all the group members agree on the final decision through discussion
and debate. What kin d on solution is it?
Select correct option:
Consensus
Compromise
Arbitration
Majority vote
With a limited time frame available
for presentation, the Q & A session is conducted:
Select correct option:
At the end of a
presentation
During a presentation
Before a presentation
Not at all
When do you think groups, rather
than individuals working alone, should be used to solve a problem?
Select correct option:
When the task requires a limited
amount of information and skills
When a quick
resolution is essential
When commitment to the decision is
important
When the task is fairly simple and straightforward
Which one of the following group
often meets face to face with a common purpose in mind?
Select correct option:
Informal group
Formal group
Universal group
Standard group
All of the following are considered
as some basic truths about human nature that help us humanize our business
messages, EXCEPT:
Select correct option:
People are self-centered
People are defensive
People are perfect
People expect courtesy
When does a presentation begin?
Select correct option:
The moment you begin speaking.
The moment you are asked to give a
presentation.
The moment you are in view of your
listeners.
The moment you
decide on a topic for your presentation.
Which one of the following seating
is the least comfortable for an audience, especially for presentations that
last longer than an hour?
Select correct option:
U-formation
Modified T-formation
Conventional classroom style
Conventional
theater style
Which of the following is the most
appropriate definition of group communication?
Select correct option:
Two or more
persons who are interacting with one another during which mutual influence is
taking place
Any interaction between two or more
persons
Any time two or more persons
influence each other
Any collection of two or more
persons
All of the following tactics can be
employed for dealing with disruptive incidents EXCEPT:
Select correct option:
Detour
Delay
Dismiss
Drag
In which stage of Group formation
Members work to solve conflicts and recognize acceptable kinds of conduct?
Select correct option:
Forming
Storming
Norming
Performing
Where does immediacy come from
during a presentation?
Select correct option:
Looking at your notes
Standing
Dressing with authority
Making eye contact
If your objective is to try to
change what an audience thinks or does, what should be your general goal or
general purpose?
Select correct option:
To inform
To persuade
To teach
To entertain
All of the following are the common
reasons for disruptive behavior EXCEPT one. Which one is that?
Select correct option:
Resistance to change
Resentment of the presenter
Repetition of behavior that is
successful for the detractor
Reappearance of
the presenter
Select which sort of information you
will include in your statement when you need to answer concisely:
Select correct option:
Include all information
Include irrelevant information too
Include authentic statement
To the point
information
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